Shipping and Delivery Policies Shipping and Delivery Policies
Worldwide Shipping Worldwide Shipping
We offer global shipping services, with orders dispatched exclusively on business days (Monday – Friday).
We offer worldwide shipping and all orders are dispatched on working days (Monday to Friday) only.
Shipping Rates
- Taiwan – Convenience store TWD $70, home delivery TWD $85, free shipping if the actual total purchase exceeds TWD $ 6600
- Mainland China Mainland – SF Express TWD 80
- Hong Kong, Macau – TWD 140 , free shipping if the actual total purchase exceeds TWD $ 6600
- North America , Australia & New Zealand – $15 (TWD $485)
- Japan, Malaysia, Singapore, South Korea, Thailand, Vietnam – TWD $240
- Rest of the World – $20 (TWD $650 )
Customs Duties and Charges Customs duties and charges
Please be advised that international orders may incur import duties, taxes, and/or charges. These additional fees are not integrated into the total order cost and will not be covered or reimbursed by FREQNC. In the event of the customer rejecting the package due to customs issues, FREQNC will not issue a refund.
Please note that international orders may be subject to import duties, taxes, and/or other charges. These additional charges are not included in the total order cost and will not be compensated or refunded by FREQNC. FREQNC does not provide refunds if the customer rejects the package due to customs issues.
Lost or Stolen Packages Lost or Stolen Packages
If you suspect your package is lost or stolen, please promptly contact our customer care team. We will initiate an investigation to resolve the issue promptly.
If you suspect that your package has been lost or stolen, please contact our customer service team immediately. We will investigate immediately to resolve the issue.