Shipping & Delivery

Free shipping on orders over $100. Worldwide delivery with tracking.

Fast Shipping

Orders are dispatched within 1–2 business days, Monday through Friday. Pre-order items may take longer. Check the product page for estimated dates.

Secure Packaging

All items are carefully packaged with premium materials to ensure they arrive in perfect condition.

Order Tracking

Track your order in real-time. You'll receive a tracking number via email once your order ships.

Delivery Process

1

Order Confirmation

You'll receive an email confirmation immediately after placing your order with all the details.
2

Processing

Our team carefully prepares and packages your order within 1-2 business days.
3

Shipping

Your order is shipped with tracking information sent to your email address.
4

Delivery

Your package arrives at your doorstep within the estimated delivery timeframe.

International Shipping

We ship worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. FREQNC is not liable for packages rejected or returned due to customs issues.

Frequently Asked Questions

What are the shipping costs?

Free shipping on all orders over TWD 3,200 (~$101).

Taiwan — TWD 85
China, Hong Kong & Macau — TWD 135 (~$4.30)
US, Canada & Australia — TWD 315 (~$10)
UK, Germany & France — TWD 315 (~€8.50)
Other Europe — TWD 315 (~€8.50)
Other International — TWD 473 (~$15)

How long does delivery take?

Timelines below are estimated business days after dispatch and do not include customs delays.

Taiwan — 1–2 days
China, Hong Kong & Macau — 1–4 days
UK, Germany & France — 3–8 days
US, Canada & Australia — 7–15 days
Other Europe — 6–15 days
Other International — 3–21 days

Can I track my order?

Yes, once your order ships, you'll receive a tracking number via email. You can also log in to your FREQNC atelier account using the email address from your purchase to check your order status anytime.

What if my package is damaged or stolen?

If your package arrives damaged or stolen. Please contact our customer service team as soon as possible at info@freqncatelier.com. We will investigate and assist you in resolving the issue.