Last updated: December 5, 2025

This Privacy Policy describes how FREQNC atelier (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://freqncatelier.com/ (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect updates to our practices or to comply with legal, regulatory, or operational requirements. Any changes will be posted on the Site, the “Last Updated” date will be refreshed, and additional actions will be taken as required by applicable law.

How We Collect and Use Your Personal Information

To deliver and enhance our Services, we collect personal information about you from various sources over the past 12 months, as described below. The type of information we collect depends on how you interact with us.

Beyond the specific purposes outlined below, we may use the information we gather to communicate with you, improve or provide the Services, meet legal obligations, enforce our terms of service, and safeguard the Services, our rights, and the rights of our users and others.

What Personal Information We Collect

The personal information we collect from you varies based on your interactions with our Site and use of our Services. By "personal information," we mean any data that identifies, relates to, describes, or could be linked to you. The sections below outline the categories and specific types of personal information we may gather.

Information We Collect Directly from You

When you provide information to us directly through our Services, it may include:

  • Contact information such as your name, mailing address, phone number, and email address.

  • Order details including your name, billing and shipping addresses, payment confirmation, email, and phone number.

  • Account information such as your username, password, security questions, and other details used to secure your account.

  • Shopping activity including items you view, add to your cart, save to your account (like loyalty points, reviews, referrals, or gift cards), or purchase.

  • Customer support information that you choose to provide when contacting us, for example, messages sent through the Services.

Certain features of our Services may require you to share specific information about yourself. You are free to withhold this information, but doing so could limit or prevent access to those features.

Information We Collect about Your Usage

We may also gather certain information automatically when you interact with our Services (“Usage Data”). This can be done using cookies, pixels, and other similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and account, such as your device type, browser type, network connection, IP address, and other information related to your interactions with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third-party sources, including vendors and service providers who collect data on our behalf, such as:

  • Companies that help operate our Site and Services, including platforms like Shopify.

  • Payment processors, which collect payment details (e.g., bank account or credit/debit card information, billing address) to complete your purchases and deliver the products or services you request, in order to fulfill our contractual obligations to you.

  • When you visit our Site, open or click on emails we send, or engage with our Services or advertisements, we—or the third parties we collaborate with—may automatically collect information through tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information obtained from these third-party sources will be handled according to this Privacy Policy.

How We Use Your Personal Information

  • Delivering Products and Services. We use the personal information you provide to deliver the Services and fulfill our contractual obligations to you. This includes processing payments, completing orders, managing your account, sending notifications regarding purchases, returns, exchanges, or other transactions, arranging shipping, and facilitating returns or exchanges. We may also enhance your shopping experience by allowing Shopify to connect your account with other Shopify services you choose to use. In such cases, Shopify will handle your information according to its own Privacy and Consumer Privacy Policies.

  • Marketing and Promotions. Your personal information may be used to send you marketing materials, promotional offers, or advertisements via email, text, or postal mail. It may also be used to personalize your experience on our Site and on other websites by tailoring content and advertisements to your preferences.

  • Security and Fraud Protection. We use your personal information to identify, investigate, and prevent potential fraudulent, illegal, or harmful activity. If you create an account, you are responsible for keeping your login details secure. We strongly advise against sharing your username, password, or other access information. If you suspect any unauthorized access to your account, please contact us immediately.

  • Customer Support and Service Enhancement. We use your personal information to respond to your inquiries, provide support, and improve the Services. This helps us maintain a strong relationship with you, ensure your needs are met, and continuously improve your experience with our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties to fulfill contracts, support legitimate business purposes, or for other reasons outlined in this Privacy Policy. Examples of such circumstances include:

  • With service providers or vendors acting on our behalf, such as IT support, payment processing, data analytics, customer service, cloud storage, and shipping or order fulfillment.

  • With business and marketing partners, including Shopify, to deliver services and show relevant promotions or advertisements. For instance, Shopify may assist with personalized advertising across third-party platforms, and such partners will handle your information according to their own privacy policies.

  • When you explicitly request or authorize us to share information with third parties, for example, to facilitate product delivery or through the use of social media widgets or account integrations.

  • With our affiliates or other entities within our corporate group, where necessary to support legitimate business operations.

  • In connection with business events such as a merger, acquisition, or bankruptcy, or when required to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce our Terms of Service, or to protect and defend our Services, rights, or the rights of our users or others.

 

We do not collect, use, or share sensitive personal information without your explicit consent, nor do we use it to make assumptions or inferences about you.

With your permission, we may use your personal information to support advertising and marketing efforts, including communicating promotional offers and personalized content.

Third Party Websites and Links

Our Site may include links to third-party websites or online platforms. When you visit these external sites, which are not controlled or affiliated with us, we encourage you to review their privacy policies, security practices, and terms of use. We do not assume responsibility for the privacy, security, or accuracy of content on such sites. Any information you provide on public or semi-public spaces, including third-party social media platforms, may be accessible to other users and may be used by them without limitation, and is beyond our control. The presence of these links on our Site does not constitute an endorsement of the content, owners, or operators of those external platforms, unless specifically stated otherwise.

Children's Data

The Services are not designed for use by children, and we do not intentionally collect personal information from anyone under the age of 16. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the details below to request its removal.

As of the effective date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” personal information of individuals under 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security system is completely foolproof, and we cannot promise “absolute security.” Additionally, any information transmitted to us may not remain fully secure during transfer. We recommend avoiding the use of unprotected channels when sharing sensitive or confidential information with us.

The duration for which we retain your personal information varies depending on several factors, including whether it is needed to maintain your account, deliver the Services, comply with legal requirements, resolve disputes, or enforce contracts and applicable policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may not be absolute, could apply only in specific situations, and in some cases, we may decline your request as permitted by law.

  • Access / Knowledge Rights: You may request access to the personal information we hold about you, including details on how we use and share it.

  • Deletion Rights: You may request that we delete personal information we maintain about you.

  • Correction Rights: You may request that we correct any inaccurate personal information we hold.

  • Data Portability: In certain circumstances, you may request a copy of your personal information and ask that it be transferred to another party.

  • Opt-Out of Sale, Sharing, or Targeted Ads: You may direct us not to “sell” or “share” your personal information, or to opt out of processing for targeted advertising, as defined under applicable privacy laws. If you use the Global Privacy Control signal when visiting our Site, depending on your location, this may be treated as an automatic opt-out for your device and browser.

  • Restriction of Processing: You may request that we limit or stop the processing of your personal information.

  • Withdrawal of Consent: If we rely on your consent to process information, you may withdraw it at any time.

  • Appeal: If we deny your request, you may appeal our decision by responding directly to our denial.

  • Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option. Even if you opt out, we may still send you essential non-promotional communications regarding your account or orders.

You can exercise these rights via tools provided on our Site or by contacting us using the information below.

We will not treat you differently for exercising these rights. To process requests, we may need to verify your identity, such as by confirming your email or account information. You may also authorize a representative to act on your behalf, provided they can show proof of authorization. Requests will be handled promptly, in accordance with applicable laws.

Complaints

If you believe your personal information has been mishandled, please reach out to us using the contact details below. Should our response not fully address your concern, depending on your location, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

International Users

Please be aware that your personal information may be transferred, stored, and processed in countries other than your residence. These processes may involve our staff, service providers, or partners operating in those countries.

When personal data is transferred outside of Europe, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent arrangements approved by the relevant UK authority, unless the destination country has been deemed to provide adequate data protection.

Contact

For any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise your privacy rights, you can contact us via email or phone at: info@freqncatelier.com