How to Initiate a Return or Exchange How to Initiate a Return or Exchange

To facilitate a return or exchange, please contact our customer service via LINE or email, providing detailed information about any issues with your order. For returns due to personal reasons within 7 days after the product has been delivered, the buyer is responsible for the return shipping cost. Exchanges are not offered, and any loss during the return shipment is the buyer's responsibility.

In order to provide faster service, please contact our customer service via LINE or email to explain the order problem in detail. For returns caused by personal factors, the buyer must pay the return shipping fee within 7 days of the day after receiving the goods. Exchange service will not be provided, and the buyer will be responsible for any losses during the return process.

Return and Exchange Timeframe Return and Exchange Timeframe

All return and exchange requests must be made within 7 days from the day after receiving the product. Requests beyond this 7-day period will not be processed.

All returns and exchanges must be requested within 7 days of receiving the goods. Late applications will not be processed.

Return Conditions Conditions for returning goods

Return requests must be made within 7 days from the day after receiving the product. The item must be in pristine, unused condition (free of wear, defects, damages, scratches, or stains) and in its original packaging. Ensure all accessories, product tags, and additional items such as gifts, vouchers, and invoices are returned intact. Please provide product photos and order number to our official LINE customer service for prompt assistance. Loss, damage, or missing components may affect your return rights, with potential deductions for restoration costs based on the extent of damage.

Items must be in new and original condition (not worn, faulty, damaged, scratched or soiled) and returned to their original packaging. Make sure all accessories, product tags, as well as extras, gift certificates and invoices are returned intact. Please provide product photos and order numbers to our official LINE customer service for prompt assistance. Lost, damaged or missing parts may affect your return rights, and the cost of restoration may also be deducted based on the degree of damage.

Shipping Cost Responsibility Shipping Cost Responsibility

For returns or exchanges not related to product quality issues, the return shipping cost is the responsibility of the buyer. Please ensure the safe return of the product, and we recommend choosing a traceable shipping method.

For returns due to personal factors, the buyer will be responsible for return shipping costs. Please ensure the safety of your items during the return process, we recommend that you choose a trackable shipping method.

Hygiene Policy Hygiene Policy

In consideration of hygiene rights, earrings are classified as intimate items. Returns or exchanges for earrings are not accepted unless there is a quality issue.

Taking into account health rights, earrings are personal items and cannot be returned or exchanged unless there are quality problems. (Please do not tear off the label. If it is damaged, it cannot be returned or exchanged)

Damaged or Incorrect Items Damaged or incorrect items

If you receive a damaged or incorrect item, please contact our customer care team within 7 days of receiving your order for assistance and to arrange a replacement.

If you receive damaged or wrong items, please contact our customer service team within 7 days of receiving your order.