FAQ

Jewelry, just like our body, also needs proper care to last longer. Whether it is 925 silver, k gold, or gold-plated jewelry, you need to pay attention to the following points:

• Do not touch chemicals : skin care products, hair spray, perfume, etc.;
• Do not touch water : avoid swimming pools, hot springs and sea water; in addition to k gold, try to remove it when you sweat a lot, as it can easily cause corrosion to jewelry
• Easy to store : When not wearing, it can be placed in a sealed bag or box to reduce friction and contact with air, which can reduce the oxidation rate.

• Professional cleaners : Use specialized cleaners and follow the steps in the instructions to effectively remove the oxide layer.
• Silver polishing cloth : Gently wipe the surface of the jewelry with a silver polishing cloth to quickly restore the luster.
• Make your own cleaner : Mix baking soda and a little water to make a paste, apply it lightly on the jewelry, wipe with a soft cloth, and rinse with water.
• Professional maintenance : If the oxidation is serious, it is best to ask a professional jeweler to clean and maintain it.
• Remember to clean and maintain them regularly so they stay looking and feeling beautiful!

Although K gold is less delicate, it may oxidize and become dull or produce small spots if you are not careful or if it lasts for a long time.

• The easiest way is to dip a soft-bristled toothbrush in soapy water and gently scrub the dirty areas.
• If it is gold, platinum, or pure K gold, you can directly use a cotton ball dipped in alcohol to wipe it. However, if there are other gems on the jewelry, such as diamonds and pearls, it may cause the gems to deteriorate, so remember to avoid them.

• As long as it is not pure gold or pure silver, it will fade. Sometimes K gold will be electroplated to make its color more beautiful. When the electroplating layer wears off, the color of the metal will be revealed.
• If it is silver-plated, you can use a soft cloth if the fading is not serious. If not, you can also use a face towel and wipe it back and forth with toothpaste. Or there is a secret trick, apply transparent loose powder and wipe it back and forth with a cloth.
• If it is a gold-plated copper product, you can also try the above method, but depending on the oxidation and wear conditions, the remaining gold layer on the surface will vary. At this time, it may need to be returned to the factory for repair, polished, and re-plated. We Maintenance fees will be charged based on the actual condition of the product.
• If you need after-sales service, please contact: info@freqncatelier.com. Please take a screenshot of the purchase order, a photo of the current condition of the product, and a detailed description of the services required.

• Since FREQNC atelier brings together different healing brands, products with limited shelf life such as flowers are not within the warranty period, and the warranty period provided by each brand is also different. If you encounter problems with your beloved products, please contact us, we Solutions will be provided to you.
• If you purchase jewelry from the platform’s own brand FREQNC, you will enjoy a 3-month warranty. Black spots may be caused by human impact such as breakage, falling diamonds, being put into a swimming pool, or being immersed in corrosive liquids. Improper use, etc. will not be covered by the warranty. The platform provides maintenance services. Fees will be charged based on the actual repair condition of the product, and round-trip express delivery fees will be charged. Depending on the condition of the product, if there are missing parts, gems, crystals, etc., the repair may not be possible. Please contact us for details. customer service.

• The platform believes that natural energy is an important part of healing, so each brand uses natural materials, such as natural flowers, pearls, gems, crystals, etc.
• It is impossible to find two identical people in the world, even twins are only very similar. The same goes for gemstones. It is impossible to find materials with exactly the same shape, texture, and size. Therefore, each product is unique, and we will try our best to ensure that the quality of each product is at the same level, but it cannot be perfect (unless it is made of artificial materials). I hope you can understand and accept the gifts from nature, and thank you for this diverse beauty~

• FREQNC atelier only cooperates with high-quality healing brands and has actually researched the products. It selects the latest products of the brands or co-branded models! The quality is assured and you can buy with confidence~
• The FREQNC design jewelry brand uses 925 silver, K gold or relatively sweet copper gold plating. The electroplating process of all products is three-layer electroplating, plus a layer of color preservation process. Gold-plated products are all plated with a thick layer of real gold, which is 3 times thicker than ordinary jewelry on the market (generally 0.03mm in the industry, FREQNC plating reaches 0.08~0.1mm, each model is slightly different).
• What are the benefits of this? It is less susceptible to allergies and has a longer color retention time. Many people in our team have allergies, and their bodies will itch and get rashes when they wear cheap jewelry. All accessories will be tried on in the early stage of product development, and it is OK to wear them for a long time in actual testing.

• According to the Ministry of Finance Order Tai Cai Zi Zi No. 1040004308 "Key Points for the Implementation of Electronic Invoices", unified invoices issued at FREQNC atelier will not automatically send paper electronic invoices. After consumption, through the "Green World Technology" electronic invoice platform The issued electronic invoice information will be uploaded to the electronic invoice integration platform within 48 hours for storage.
• Green World Member Vehicle: When a member issues an invoice after checking out for shopping, priority will be given to using the "Green World Technology Electronic Invoice Vehicle" to store electronic invoices for members.
• After the electronic invoice is issued, Green World Technology will send the electronic invoice to the email address used by the member when registering on this website.
• Consumers can return the Green World Technology electronic invoice carrier to their mobile phone barcode or natural person certificate.

The electronic invoice issuance notification letter contains an electronic invoice information link, which can be linked to Green World Technology to query invoice details. 48 hours after the invoice is issued, members can also go to Green World Technology’s electronic invoice inquiry or the Ministry of Finance’s electronic invoice integration service platform for inquiry.

• According to the regulations on the use of unified invoices, the original invoice must be used for invoice redemption. The prize will be matched on the 26th of every single month based on the unified invoice winning numbers announced by the Ministry of Finance. If there is a prize, the winner will be notified by text message or e-mail. If your electronic invoice uses a common carrier (mobile phone carrier, natural person certificate carrier), the Ministry of Finance will notify the winner uniformly, or you can inquire, print and redeem the prize through the multimedia server of the supermarket ( ibon print winning invoice process ).
• The invoice format cannot be changed after the product is shipped. Please confirm whether the invoice information is correct before placing an order.

Due to the website system settings, one order corresponds to one invoice. Please note that you cannot issue multiple invoices separately. If you need to place separate orders, please place orders for the products separately (for special circumstances, please ask customer service staff first).