who we are

Our website address is https://freqncatelier.com.

message

When a user leaves a comment on this site, we collect the data shown in the comment form, the user's source IP address, and the browser's user agent string to help the site detect spam.

This website will create an anonymized string (also called a hash value ) based on the user's email address and provide it to the Gravatar avatar service to check whether the user is a user of this service. To learn about the privacy policy of the Gravatar avatar service, please visit https://automattic.com/privacy/ . Once a user's comment is approved by the site administrator, the user's profile picture will be publicly visible in the comment content.

media

If you upload images to this site, please avoid uploading images with embedded EXIF ​​GPS location data, as other users can download images from the site and extract location data from them.

Cookies

When users post comments on this website, they can choose whether to store the user's name, email address and website URL in cookies; storing this information is for the user's convenience so that users do not need to fill in their personal information again when posting other comments. material. If the user does not clear the device cookies themselves, these cookies will remain on the personal device for one year.

If a user visits the login page of this site, a temporary cookie is set to determine whether the user's browser accepts cookies; this cookie contains no personal data and is discarded when the user closes the browser.

After a user logs in to the website, the system will set several cookies to store the user's login information and display item settings; the login information cookie will be retained for two days, and the display item setting cookie will be retained for one year. If the "Stay logged in" setting is checked when logging in, the user will remain logged in for two weeks; when the account is logged out, the login information cookie will be removed from the user's device.

When users edit or publish articles, other cookies will be stored in the browser. This cookie does not contain any personal data, only records the article ID representing the article written by the user, and expires after one day.

Embedded content from third-party websites

Articles on this website may embed videos, pictures, articles, etc., and the privacy of embedded content from third-party websites is exactly the same as when users visit these websites.

Regardless of whether the user has an account on these third-party websites or logs in to the website, they will collect user-related information in various ways, such as cookies, embedding third-party tracking code, monitoring the user's interaction with embedded content, etc.

Who this site's profile is shared with

If you request a password reset, the IP address from which you are currently connected will be displayed in the password reset email.

How long this website retains personal data

When a user posts a message on this website, the message and its metadata will be retained indefinitely. This will allow any follow-up comments to be automatically recognized and approved without being held in a queue for review.

For users who register on this site, this site also stores the personal information they provide on their user profile page. All users can view, edit or delete their personal information at any time (except for user names that cannot be changed). Please note that site administrators can also view and edit this personal information.

What rights do users have regarding personal data?

If a user has an account on this site or has posted comments, they can request to download an export file of their profile on this site. This file contains all the personal data they have provided to this site. Users may also request the erasure of all personal data they have provided to this site, but this request does not include information that the site must retain for administrative, legal or security purposes.

Where this site sends user data

User message data will be sent to the automatic spam detection service for checking.

We collect information about you during your checkout process in our store.

What we collect and store

When you visit our website, we track the following:

• Items you've viewed: For example, we use this information to display items you've viewed recently.
• Location, IP address, and browser type: We use this information to estimate taxes and shipping costs
• Shipping Address: For example, we'll ask you to enter your shipping address so we can estimate shipping costs before you place your order and then ship your order to you!

We also use cookies to track the contents of your shopping cart while browsing our website.

When you purchase products from us, we ask you to provide certain information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information (such as user name and password). We will use this information for the following purposes, such as:

• Send you account and order related information
• Respond to your requests, including refund requests or customer complaints.
• Process payments and protect against fraud
• Open your account in our store
• Comply with legal obligations, such as calculating tax amounts
• Improve store offer content
• To send you marketing messages (if you have agreed to receive them)

If you create an account, we will store your name, address, email, and phone number for future use in order autofill checkout information.

We will generally only store information about you for as long as it is needed for the purposes for which it was collected and used. We are not legally required to continue to retain this information. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

If you choose to leave messages and comments, we will also store these.

Team members with access

Members of our team have access to the information you provide to us. For example, both administrators and store managers can access the following data:

• Ordering information such as purchase items, time and delivery destination, and
• Your name, email address, and customer information such as billing and shipping information.

Our team members can access this information to assist in fulfilling orders, processing refunds, and providing support to you.

Items we share with others

We share information with third parties who assist us in providing your order and store services; for example:

Payment

We accept payment via PayPal, Line pay, and Green World. When processing a payment, some of your information will be sent to PayPal, Line pay, and Green World, including information needed to process or support the payment (such as the total purchase amount and billing information).

Please refer to the official websites of PayPal, Line pay, and Green World for more detailed information.

Akismet

Akismet will collect relevant information from visitors who leave messages on websites that use Akismet's anti-spam service. The information Akismet collects depends on the settings made by the website administrator for the Akismet service on this website, but usually includes the commenter's IP address, user agent, referring URL and website URL, and is provided directly by the commenter other information, such as name, username, email address, and the content of the comment itself.

Mailchamp

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here .

Google ads privacy policy.

Google is committed to protecting the privacy of our advertisers and users. Therefore, ensuring the security and confidentiality of user information has always been the primary goal of Google Ads services. We will never share your email address or other private information with third parties without your direct authorization.

To learn more about how we process personal information, please see Google's privacy policy .

In addition, to learn more about privacy concerns when using other Google products and services, please review Google's Terms of Service .

GDPR