Worldwide Shipping

We offer international shipping, with all orders processed on business days (Monday–Friday). In-stock items ship within 1–2 business days.

Taiwan

  • Free shipping on orders over TWD 3,500

  • Convenience store pickup (approx. 2 days): TWD 85

  • Home delivery (approx. 1 day): TWD 85

China, Hong Kong, Macau

  • Free shipping on orders over TWD 3,500

  • SF Express (1–4 days): TWD 135 (approx. RMB 30)

Asia (excluding above)

  • Free shipping on orders over TWD 4,000 (approx. USD 122)

  • Standard shipping (4–15 days): USD 6

United States & Canada

  • Free shipping on orders over TWD 4,500 (approx. USD 135)

  • Standard shipping (2–15 days): USD 10

Europe

  • Free shipping on orders over TWD 4,500 (approx. USD 135)

  • Standard shipping (2–15 days): USD 10

Other International Regions

  • Standard shipping: USD 15

  • Free shipping on orders over USD 180

Customs Duties & Taxes

International orders may be subject to import duties, taxes, and other fees not included in the order total. These charges are the customer's responsibility.
FREQNC is not liable for packages rejected or returned due to customs issues and will not provide refunds in such cases.

Lost or Stolen Packages

If your package is lost or stolen, please contact our customer service team as soon as possible. We will investigate and assist you in resolving the issue.

Delivery Times

Delivery times may vary based on your location and the selected shipping method. Please allow extra time for international shipments due to customs processing.