Shipping & Delivery
If you have any other questions, please contact us.
Order Processing
- For in stock items, please allow 1-2 business days for your order to be processed and shipped.
- All orders are processed on business days, Monday through Friday.
- If your order includes a pre-order item, delivery may take a bit longer—please refer to the estimated date listed on the product’s description page.
- Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
- Shipping timelines indicated below do not include processing times for your order.
Delivery Time Estimates & Shipping Fees
We offer worldwide shipping. Estimated delivery times and shipping fees vary by region.
Please note that delivery timelines may be affected by customs processing or unforeseen delays.
United States & Canada
- Free shipping on orders over TWD 3,200 (～$101.43）
- Standard Shipping Timeline: 7–15 business days
- Shipping Fee: TWD 315 (～$10）
United Kingdom
- Free shipping on orders over TWD 3,200 (~ £75.86）
- Standard Shipping Timeline: 3–8 business days
- Shipping Fee: TWD 315 (~ £7.47）
Germany
- Free shipping on orders over TWD 3,200 (~ €86.37）
- Standard Shipping Timeline: 3–8 business days
- Shipping Fee: TWD 315 (~ €8.50）
France
- Free shipping on orders over TWD 3,200 (~ €86.37）
- Standard Shipping Timeline: 3–8 business days
- Shipping Fee: TWD 315 (~ €8.50）
Australia
- Free shipping on orders over TWD 3,200 (~ AU$153.44）
- Standard Shipping Timeline: 7–15 business days
- Shipping Fee: TWD 315 (~ AU$15.13）
Taiwan
- Free shipping on orders over TWD 3,200
- Convenience store pickup: approx. 2 business days — TWD 85
- Home delivery: approx. 1 business days — TWD 85
China（Including Hong Kong and Macau）
- Free shipping on orders over TWD 3,200 (~¥714.23)
- Standard Shipping Timeline: 1–4 business days
- Shipping Fee: TWD 135 (～¥30)
Europe
- Free shipping on orders over TWD 3,200 (~ €86.37）
- Standard Shipping Timeline: 6–15 business days
- Shipping Fee: TWD 315 (~ €8.50）
Other International
- Free shipping on orders over TWD 3,200 (～$101.43）
- Standard Shipping Timeline: 3–21 business days, with delivery times varying by destination.
- Shipping Fee: TWD 473 (~$15)
Customs Duties & Taxes
International orders may be subject to import duties, taxes, and other fees not included in the order total. These charges are the customer's responsibility.
FREQNC is not liable for packages rejected or returned due to customs issues and will not provide refunds in such cases.
Lost or Stolen Packages
If your package is lost or stolen, please contact our customer service team as soon as possible. We will investigate and assist you in resolving the issue.