Frequently Asked

Since FREQNC atelier features a variety of healing brands, including products with limited shelf life such as preserved flowers, warranty periods vary by brand and some items may not be covered. If a piece ever runs into trouble, contact us and we'll find a suitable solution.

For jewelry from our in-house FREQNC brand, a standard 100-day warranty applies. Please note that damage caused by improper use—such as impacts, stone loss, exposure to swimming pools or corrosive liquids, or black spots caused by misuse—is not covered under this warranty.

We offer repair services, and fees will be determined based on the actual repair requirements. Shipping costs for sending and returning items will also apply. Depending on the condition of the item, including missing parts, stones, or crystals, some items may not be repairable. For detailed assistance, please reach out to our customer support team.

Return requirements

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must include all original packaging, including tags, box, pouch, etc.
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

• For hygiene and safety reasons, earrings are considered intimate items and cannot be returned or exchanged unless the item is faulty.
• Gift cards
• Final sale items
• Free Mystery Items

Return shipping

• Shipping fees paid at the time of purchase are non-refundable.
• For returns due to non-quality issues, customers are responsible for all return shipping costs.

If you are eligible and would like to initiate a return or exchange, please contact us via LINE @244cdkal or email at info@freqncatelier.com with the information below, and we will guide you through the next steps.

• Order number
• The item(s) you would like to return or exchange

All returns and exchanges must first be approved and processed by our team. Once we receive and inspect the returned items, we will issue a refund to your original form of payment. Please note that the original shipping fee is non-refundable.

All approved returns must be sent to the return address we specify, and for returns due to non-quality issues, customers are responsible for all return shipping costs.

Visit our Return & Refund page to learn more about our return policy.

Like anything worn close to the skin, jewelry stays beautiful longer with a little care. Whether it's sterling silver, karat gold, or gold-plated, a few habits keep it bright:

• Avoid chemicals: Keep your pieces away from perfumes, hair sprays, lotions, and other chemicals.
• Keep dry: Avoid wearing jewelry in swimming pools, hot springs, or the ocean.
• Protect from sweat: Except for karat gold, remove jewelry during heavy exercise or sweating, as perspiration can cause corrosion.
• Proper storage: When not in use, store each piece separately in a sealed bag or box to reduce friction and limit exposure to air, slowing down oxidation.

Sterling silver (925): An alloy of 92.5% pure silver and 7.5% other metals. Pure silver is too soft to hold a design, so this blend gives a piece its strength—more resistant to bending and scratching while keeping silver's bright shine.

Karat gold: Gold alloyed with other metals and measured in karats, with 24K being pure gold. 18K, for example, is 75% gold. Karat gold keeps the warmth of solid gold while being durable enough for everyday wear.

Gold-plated: A layer of real gold bonded over a base metal—sterling silver, brass, or copper. Even over a silver base, a plated piece is not solid gold, and the gold layer can soften or fade over time.

• Professional silver cleaner: Use a specialized silver cleaning solution according to the instructions to effectively remove tarnish.
• Silver polishing cloth: Gently rub the surface of your jewelry to quickly restore its shine.
• DIY cleaning paste: Mix a small amount of baking soda with water to form a paste, apply it gently, then wipe with a soft cloth and rinse with clean water.
• Professional maintenance: For heavy tarnish, it's best to have your piece cleaned and maintained by a professional jeweler.

Remember to clean and care for your jewelry regularly to maintain its radiant appearance and texture.

Although karat gold is relatively resilient, it can still dull or develop tiny spots over time if not properly cared for. The easiest way to clean it is to gently brush the affected areas with a soft-bristled toothbrush dipped in soapy water.

For pure gold, white gold, or solid karat gold pieces, you can also use a cotton pad lightly moistened with alcohol to wipe them clean. However, if your jewelry includes other gemstones—such as diamonds or pearls—avoid using alcohol on those areas, as it may damage the stones.

Any piece that isn't made of solid gold or silver may experience color fading over time. Sometimes even karat gold is plated to enhance its color, and when the plating wears off, the underlying metal may show through.

Silver-plated pieces: If the fading is minor, gently rub the surface with a soft cloth. If you don't have one, a facial tissue with a small amount of toothpaste can also work. A little trick is to use a touch of translucent setting powder on a cloth and gently buff the piece.

Gold-plated copper pieces: You can try the same methods above, but depending on oxidation and wear, the remaining gold layer may vary. In some cases professional servicing is needed, including polishing and re-plating. We will assess the piece and charge a maintenance fee based on its condition.

For after-sales service, please contact us at info@freqncatelier.com. Include a screenshot of your order, clear photos of the item's current condition, and a detailed description of the service you need.

We believe that natural energy is an essential part of the healing process. Each brand focuses on natural materials—fresh flowers, pearls, gemstones, and crystals. Just as it's impossible to find two people who are exactly alike—even twins are only very similar—finding stones or materials with identical shapes, patterns, and sizes is equally impossible. This means every product is truly one-of-a-kind. We strive to ensure each piece meets the same quality standards, but flawless perfection cannot be guaranteed (unless the materials are synthetic). We hope you appreciate the beauty of nature's unique gifts.

FREQNC atelier exclusively partners with high-quality healing brands, carefully vetting each product before collaboration. We feature the latest offerings from selected brands or special co-branded collections, so you can shop with confidence.

For our own FREQNC-designed jewelry, we use 925 sterling silver, karat gold, or gold-plated copper. Every piece is finished with multi-layer plating and a tarnish-resistant topcoat. Many members of our team have sensitive skin and experience itching or rashes when wearing inexpensive jewelry, so every piece is tested during development to ensure it can be comfortably worn for extended periods.

For detailed information on shipping costs and estimated delivery times, please check out our Shipping & Delivery page. It has all the details on shipping options, costs, and expected timeframes.

To check the status of your order, please log in to your account here. Once logged in, you'll be able to view your order history, tracking information, and any updates related to your purchases.