Shipping and Delivery Policies 運送及交貨政策

🌎 Worldwide Shipping 全球運送

We proudly offer global shipping, with orders processed exclusively on business days (Monday – Friday).
我們提供全球運送服務，所有訂單僅於工作日（週一至週五）處理與出貨。現貨訂單處理訂單時間1~2天，即會安排物流，以下是物流運輸時間

Taiwan 台灣 : TWD 3500 免運

• 便利商店(2天): TWD 85
  
• 宅配 (1天): TWD 85

大陸、香港、澳門: TWD $3500 免運

• 順豐速運 (1~4天)：TWD 135 (RMB 30)

Asia 亞洲: Free shipping on orders over TWD 4000 (~$122)

• Standard Shipping (4~15 Days)：$6

United States, Canada: Free shipping on orders over TWD 4500 (~$135)

• Standard Shipping (2~15 Days)：$10

Europe: Free shipping on orders over TWD 4500 (~$135)

• Standard Shipping (2~15 Days)：$10

🌍 International Shipping 國際運送

• Standard Shipping：$15

• Free shipping on orders over $180

🛃 Customs Duties and Charges 海關稅及費用

International orders may incur import duties, taxes, or other charges. These additional fees are not included in the total order amount and are the customer’s responsibility. FREQNC does not offer compensation or refunds for packages rejected due to customs issues.
國際訂單可能產生進口關稅、稅費及其他費用，這些額外費用將由顧客承擔，並未包含於訂單金額內。若因海關問題導致拒收包裹，FREQNC 恕不退款。

📦 Lost or Stolen Packages 遺失或被竊包裹

If your package is lost or stolen, please contact our customer service team immediately. We will promptly investigate and assist in resolving the issue.
如包裹遺失或被竊，請立即聯繫我們的客服團隊，我們將迅速展開調查並協助處理。

⏳ Delivery Time 配送時間

Delivery times vary depending on the destination and chosen shipping method. Please allow additional time for international deliveries due to customs processing.
配送時間將依據地區及選擇的運送方式而異。國際運送可能因海關處理而延遲，敬請見諒。