How to Initiate a Return or Exchange 如何辦理退貨及換貨

To facilitate a return or exchange, please contact our customer service via LINE or email, providing detailed information about any issues with your order. For returns due to personal reasons within 7 days after the product has been delivered, the buyer is responsible for the return shipping cost. Exchanges are not offered, and any loss during the return shipment is the buyer’s responsibility.

為了提供更迅速的服務，請透過LINE或電子郵件聯繫我們的客戶服務，詳細說明訂單問題。個人因素引起的退貨，買方需在收到商品隔一天的7天內自行支付退貨運費，恕不提供換貨服務，且退貨過程中的損失由買家承擔。

Return and Exchange Timeframe 退貨及換貨時限

All return and exchange requests must be made within 7 days from the day after receiving the product. Requests beyond this 7-day period will not be processed.

所有退貨及換貨需在收到商品隔天的7天內提出申請。逾期申請將不受理。

Return Conditions 退貨商品條件

Return requests must be made within 7 days from the day after receiving the product. The item must be in pristine, unused condition (free of wear, defects, damages, scratches, or stains) and in its original packaging. Ensure all accessories, product tags, and additional items such as gifts, vouchers, and invoices are returned intact. Please provide product photos and order number to our official LINE customer service for prompt assistance. Loss, damage, or missing components may affect your return rights, with potential deductions for restoration costs based on the extent of damage.

商品必須保持全新原樣（無人為磨損、故障、損壞、刮傷或髒污）並放回原包裝。確保所有配件、商品標籤，以及額外贈品、禮券和發票完整歸還。請向我們的官方LINE客服提供產品照片和訂單編號，以獲得迅速的協助。遺失、損壞或缺件可能影響您的退貨權益，也可能根據損毀程度扣除復原所需的費用。

Shipping Cost Responsibility 運費負擔

For returns or exchanges not related to product quality issues, the return shipping cost is the responsibility of the buyer. Please ensure the safe return of the product, and we recommend choosing a traceable shipping method.

個人因素引起的退貨，退貨運費由買家自負。請確保商品在退回過程中的安全，我們建議您選擇可追蹤的運送方式。

Hygiene Policy 衛生政策

In consideration of hygiene rights, earrings are classified as intimate items. Returns or exchanges for earrings are not accepted unless there is a quality issue.

考慮到衛生權益，耳環類商品屬於私密用品，除非存在質量問題，否則不接受退換貨。（標籤請不要撕毀，如有毀壞就不能退換哦）

Damaged or Incorrect Items 損壞或錯誤商品

If you receive a damaged or incorrect item, please contact our customer care team within 7 days of receiving your order for assistance and to arrange a replacement.

如果您收到損壞或錯誤的商品，請在收到訂單後的7天內聯繫我們的客戶服務團隊。